AI chat that gets smarter every day
ThreadDesk learns from the conversations your team is already having. It answers what it knows, hands the rest to you in Slack, and turns every resolution into knowledge it can reuse.
Free plan includes 10 conversations/month. No credit card required.
Needs help: "Can I get a custom enterprise quote?"
Sure — sending our enterprise pricing over now.
Learning createdGetting started
Go from zero to AI-powered support in minutes
Connect Slack
Authorize ThreadDesk for your Slack channel. Your team handles chats right where they already work.
Start chatting
Handle conversations manually at first. ThreadDesk watches and learns in Shadow Mode.
Build knowledge
As your knowledge base grows from real conversations, the AI becomes confident enough to reply on its own.
Let AI take the load
AI handles the repetitive questions automatically, so your team can focus on the ones that need a person.
How AI learning works
Your support gets smarter with every conversation
AI handles chats
AI responds to visitors using your knowledge base, resolving the questions it has already learned.
Smart handoff
When AI isn't confident, it forwards the thread to your team in Slack instead of guessing.
AI learns
After you resolve the chat, ThreadDesk creates a Learning. Next time, it handles that question itself.
AI that actually works
Intelligent features that make your support smarter every day
AI-powered responses
AI responds instantly to visitor questions using your knowledge base, so your team isn't answering the same thing twice.
Continuous learning
Every human resolution becomes a new Learning. Your AI gets smarter with every conversation.
Smart human handoff
When AI isn't confident, it hands the thread to your team in Slack with the full conversation attached.
Slack integration
Your team replies from Slack, in the channel they already live in. No extra app to learn or log into.
Knowledge base
AI builds its knowledge from your Learnings. The more it learns, the fewer handoffs you need.
Instant deployment
Add one script tag and you're live. ThreadDesk starts learning from day one with zero configuration.
AI support that pays for itself
Start free, let AI handle more as you grow. No credit card required.
Free
Try AI-powered chat
- 10 AI conversations/month
- 24-hour chat history
- Basic AI responses
- Slack integration
- Human handoff
- AI Learning system
- Custom knowledge base
- Priority support
Free forever. No card required.
Start freePro
AI that learns & grows
- 500 AI conversations/month
- Full chat history
- AI Learning system
- Smart human handoff
- Slack integration
- 100 Learnings storage
- Custom branding
- Priority support
30 days free, then €99/month. Cancel anytime.
Start 30-day trialBusiness
Full AI automation
- Unlimited AI conversations
- Full chat history
- Advanced AI Learning
- Unlimited Learnings
- Slack integration
- Custom knowledge base
- Custom branding
- Priority support
30 days free, then €180/month. Cancel anytime.
Start 30-day trialPaid plans start with a 30-day free trial. The Free plan stays free — no trial, no card. Prices exclude VAT.
Frequently asked questions
Everything you need to know before you start
How does ThreadDesk work?
Add one script tag to your website and connect your Slack workspace. Visitor messages arrive as threads in your Slack channel. AI answers what it can from your knowledge base, and hands anything it isn't confident about to your team in Slack.
Does the AI start answering right away?
No. ThreadDesk starts in Shadow Mode, where your team answers every chat and the AI only watches and learns. You decide when it has enough knowledge to start replying on its own.
What happens when the AI doesn't know the answer?
It hands the conversation to your team in Slack instead of guessing. Once a human resolves it, ThreadDesk creates a Learning from that resolution so the same question is handled automatically next time.
Do I need to install any software?
No software installation required. Just add a single script tag to your website and connect your Slack workspace. Setup takes about 5 minutes.
Can multiple team members respond to chats?
Yes. Multiple team members can view and respond to the same conversation from Slack. It works just like any other Slack thread.
Is there a free plan?
Yes. The Free plan includes 10 AI conversations per month and 24-hour chat history, at no cost and with no credit card required.
Get in touch
Questions about pricing, setup or a custom plan? We usually reply within one business day.